Question 1

Does the experience take place in an indoor or outdoor venue?

Accepted Answer

This experience is held outdoors. If due to the weather forecast the event cannot be held, we will notify you via email at the same address linked to your Fever account. When in doubt, please remember to check your spam folder too.

Question 2

How long does the experience last?

Accepted Answer

For you to have an estimate, people usually spend 4 hours at this experience.

Question 3

Will food and beverage be available on site for purchase?

Accepted Answer

You will be able to purchase food and beverage at this event; however, please note that there won't be gluten-free or vegan options.

Question 4

Is there parking available?

Accepted Answer

There will be parking available.

Question 5

Will there be additional sessions?

Accepted Answer

Unfortunately, we cannot guarantee there will be extra dates. Please refer to the experience page for updated information on availability, as those are the confirmed dates and timings.

Question 6

Is there a dress code?

Accepted Answer

There's no defined dress code for this experience; a casual look will be fine.About tickets

Question 7

Where can I get tickets?

Accepted Answer

In the Fever App, available on Google Play and the Apple Store

On the Fever website

Question 8

Can I purchase tickets at the door?

Accepted Answer

We will have a box office on site. However, tickets cost more, so we highly recommend you book your tickets in advance. You can purchase tickets in the Fever App or on the Fever website.

Question 9

Do I need to print my ticket?

Accepted Answer

No, your contactless tickets will be validated directly in the Fever App.

Question 10

I can't find my ticket. What should I do?

Accepted Answer

You can view your ticket in the Fever app, within the Tickets section. If you don't have the app installed, you can download it from the Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us.

Question 11

Are refunds allowed? What is the exchange policy?

Accepted Answer

Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact us indicating your ticket ID. Refunds are not allowed under any circumstances. For more information, you can refer to our T&Cs. About access to the event

Question 12

Do I need to arrive at the start of my scheduled session?

Accepted Answer

No, this is a day pass event so feel free to arrive whenever you want. We recommend you arrive early to have more time to enjoy The Horrorland scare park experience

Question 13

Is the venue accessible?

Accepted Answer

Yes, the event is being held in an accessible venue.

Question 14

Will there be strobe lights?

Accepted Answer

This event will include strobe lights.

Question 15

Will restrooms be available on site?

Accepted Answer

This venue has restrooms—please ask our staff on site for indications.

Question 16

Is there a Lost & Found?

Accepted Answer

We would recommend to ask the staff at the venue if they have found your belongings. If you cannot ask them on site, please contact us.

Question 17

When is The Horrorland  open?

Accepted Answer

We are open from September 23 to October 31. Visit our park hours page for exact dates and hours.

Question 18

Is there a parking charge?

Accepted Answer

Yes, there is a $15 fee (including sales tax) per vehicle for parking. And $22 for valet Parking

Question 19

Is your facility wheelchair accessible?

Accepted Answer

Our facility is outdoors with unpaved terrain, including grassy and rocky areas.Both indoor haunted attractions are wheelchair accessible, and the guest-accessible areas of the Macabre food Village, and creepy bar garden are wheelchair accessible.Please note that all of the outdoor attractions.The vampire circus show have wheelchair-accessible locations to see show.

Question 20

Are there any age restrictions?

Accepted Answer

The Horrorland is recommended for 10 and over, but younger children may attend if parents choose to bring them.Carrying infants or children through our haunted house attractions is NOT recommended. There are no special prices for infants or children and no refunds if anyone decides not to finish.Please note there are several emergency exits throughout each attraction in case anyone gets too scared to continue.

Question 21

Do all members of my group need to complete a waiver before entering the park?

Accepted Answer

Our insurance company requires all guests to complete a waiver before entering our park. Guests under 18 years old must have their parent’s or guardian’s signature on their waiver. Entry into the park without correctly completing a waiver will be considered trespassing.We recommend you complete your waiver ahead of time at Waiver.thehorrorland.com – Do NOT email or mail your waiver to us. Your completed hard copy waiver must be presented in person at the main entrance of the park.Hard copy waivers will also be available on-site, but please be aware that completing your waiver on-site may delay your entrance into the park.Regardless, we recommend you arrive 30 minutes before the park opens to allow enough time for parking & waiver check in, and to maximize your time at the park.​

Question 22

What is the difference between the General Admission and Fast Pass?

Accepted Answer

The General Admission ticket includes unlimited access to all haunted attractions.The Fast Pass allows you to skip the General Admission line and use the Fast Pass lane.NOTE: Fast Pass customers must bring their credit card and ID to the box office on the night of the event to pick up their tickets.

Question 23

Does the  Fast Pass include General Admission?

Accepted Answer

When purchasing your admission ticket, you may select either the:– General Admission ticket– General Admission ticket + VIP Fast Pass ticketAll of the above ticket options include General Admission to the park.

Question 24

Do you accept credit cards?

Accepted Answer

Yes, we accept credit cards for both online purchases and for purchases at the box office and Monster Midway.​

Question 25

Does The Horrorland offer group discount tickets?  Can I get group discount tickets at the box office?

Accepted Answer

Group discount tickets may be purchased online through the group sales page or The Horrorland House online ticket page.Group discount tickets are only available online and are not available at the box office.

Question 26

How do I get there?

Accepted Answer

For complete directions from North ,East and West,  and the rest of Florida please visit our Directions Page.

Question 27

When does Horrorland close? If I don't make it through all of the attractions before you close, can I come back another night and see the rest?

Accepted Answer

We close at a different time each night. Please visit the park hours page for a full list of our dates and times.If you are in line for an attraction at closing time, you will still be able to go through that attraction before it closes.We do not guarantee that all customers will make it through all attractions before we close. However, the following guidelines will nearly guarantee that you’ll be able to make it through all attractions before we close:Give yourself plenty of time to go through the attractions by arriving earlier in the night.Enjoy your time in the Macabre food Village , but don’t delay visiting the next attraction.When possible, go through the attraction with the shortest waiting line.Visit all of the attractions at least once before re-visiting an attraction a second time.Be one time at the amphitheater for the show we do not reserve seats.

Question 28

Are there strobe lights?

Accepted Answer

Yes. All of our attractions have strobe lights.

Question 29

I'm having trouble purchasing or accessing my tickets. Who do I contact?

Accepted Answer

There are two ways to purchase tickets:
Tickets may be purchased on the tickets page of our website. You may purchase tickets on site at the box office. Please note tickets purchased at the box office are $5 more than the online ticket price.
There are three ways to access your tickets after purchase:
Log into your Fever account to access your tickets.
Bring your ID to the box office upon arrival so we can assist you to retrieve your tickets.
Contact customer support by submitting a contact form.

Question 30

Do you charge customers if they just want to visit the Macabre Food Village and see the Vampire circus Show?

Accepted Answer

Yes. Tickets are the same price whether you visit all of the attractions or not.

Question 31

Can I attend if I’m pregnant, have heart conditions or am in poor health?

Accepted Answer

The Horrorland is not recommended for those who are pregnant, have heart conditions or are in general poor health. If you have any of these conditions, we highly recommend you refrain from visiting The Horroaland.Please consult your physician before you enter ANY Haunted House Attraction. Folks with any serious medical conditions are advised not to enter. We are serious. Things lunge out at you, people might fall down, and even your friends might just completely run over you. WE DO USE FOG AND STROBE LIGHTS. People with asthma and epilepsy are urged not to enter. Purchasing tickets is also your, and your guests, acceptance of our Terms & Conditions pertaining to our attraction. You have been warned, and you will Enter at your own risk.

Question 32

Are your haunted house attractions open if it rains?

Accepted Answer

The Horrorland  is open rain or shine. We do not offer refunds or rain checks. Purchasing a ticket to The Horrorland is like purchasing a ticket to a concert event.Our indoor attractions stay open at all times. The Vampire circus show is under a covered areaThe outdoor attractions remain open during light rain and light wind. However, during periods of heavy rain, lightning, or high winds the outdoor attractions may close temporarily until the weather conditions improve.

Question 33

What should I wear?

Accepted Answer

Our facility has attractions located both indoors and outdoors. Please dress appropriately for the weather. We do not recommend wearing sandals, heels, flip flops or open-toed shoes.

Question 34

Do you serve food, drinks, and alcoholic beverages?

Accepted Answer

Yes. We sell a full complement of food, beverages, beer, and wine.State law does not allow customers to bring alcohol onto our property.Additionally, we do not allow admission into our facility or attractions if you are intoxicated.

Question 35

Can we take photos or video inside of your haunted house attractions?

Accepted Answer

No. You are not allowed to take photos or videos inside of our haunted house attractions.However, you are allowed to take photos in the Macabre food village and in the areas outside of our haunted house attractions.

Question 36

What items aren't allowed at your facility?

Accepted Answer

You are not allowed to bring pets, outside food, outside beverages, flashlights, laser pointers, firearms or other weapons into our facility.Food and beverages purchased at our facility are only allowed in the Macabre food village and waiting lines, and are not allowed inside the attractions.

Question 37

Can we wear costumes and face paint?

Accepted Answer

Unfortunately, for security reasons, only employees at The Horrorland may wear costumes and face paint.​

Question 38

How old do you have to be to work at The Horrorland?

Accepted Answer

You must be at least 16 years old to work at The Horrorland.Please visit our Jobs page to apply to work at The Horrorland.

Question 39

How do I contact your lost and found department? How do I contact the on-site box office?

Accepted Answer

Lost and found is handled by on-site box office staff.On-site box office staff are not available outside of normal park operating hours. The box office can be reached directly by calling on the following form.​

Question 40

What happens is im to terrified to finish, or even enter?

Accepted Answer

You are buying a ticket for a haunted house meant to scare, startle, frighten, terrify… etc. If you’ve already entered the attraction, there are emergency exits throughout the attraction. If you’ve purchased a ticket, but just can’t summon the courage to go in, you may give your ticket to another person for that evening. There will be NO REFUNDS for any reason.​

Question 41

How do I get my ticket refunded when im to scare to finish?

Accepted Answer

NO REFUNDS. You wanted to get scared, and we happily obliged. There are no refunds for any reason.​

Question 42

Does the haunted factory have security?

Accepted Answer

WE’RE WATCHING. ALWAYS. The Horrorland employs private security, as well as local Law Enforcement Officers to ensure the safety and security of our guests and staff. Surveillance cameras are everywhere, and in every room of our attraction – even backstage. We also have behind-the-scenes security monitoring cameras and safety channels at all times.We employ armed security staff throughout our facility.We do not allow foul language, inappropriate touching, fighting, weapons of any kind, drugs or other unacceptable and illegal behavior.Those who are ejected from the facility will not receive a refund and will not be allowed to return to the facility.​

Question 43

Is smoking or vaping allowed?

Accepted Answer

NO SMOKING. NO VAPING.∫For the safety and comfort of our guests and animals,Smoking/Vaping is NOT permitted anywhere in the park. Please be respectful of other Animals, guests and families.

Question 44

Are video or photography allowed?

Accepted Answer

NO. VIDEO AND PHOTOGRAPHY ARE NOT PERMITTED INSIDE THE ATTRACTION.Queue Line, and Roaming actors will gladly pose for pictures before you enter. We also have a photo booth staged at the exit. Our creatures inside the haunt hate bright lights, and we are tired of cleaning up the blood, so cellphones and flashlights are not permitted. If you are seen using a flashlight, camera, or cellphone inside the attraction, you will be escorted out and will not receive a refund.​

Question 45

Why are there two ticket prices?

Accepted Answer

We offer General Admission and Fast Pass Admission. Those who don’t mind waiting in the general admission line are able to purchase the lower-priced ticket. Visitors who prefer a shorter wait must purchase the Fast Pass.